Employee turnover: Housekeeping department of Rochester hotels

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dc.contributor.advisor Crumb, David
dc.contributor.advisor Pero, Edward
dc.contributor.author Tembi, Monica Nyamusa
dc.date.accessioned 2009-11-05T14:52:41Z
dc.date.available 2009-11-05T14:52:41Z
dc.date.issued 1991
dc.identifier.uri http://hdl.handle.net/1850/10716
dc.description.abstract This study was undertaken in order to ascertain the high rate of turnover and to find out the causes of turnover in the housekeeping department of Rochester hotels. The survey population was made up of housekeeping employees from 17 hotels. Information for the study was from responses to a four page questionnaire that was designed and later approved by the Rochester Hotel and Motel Association. Data gathered was computed using the Statistical Package for the Social Sciences, (SPSS) . Statistics generated showed the response rates to each question. Responses were later used to do cross tabulations in order to find out how variables are related. Independent variables such as sex, age, and marital status were cross -tabulated with dependent variables such as wages and job satisfaction. Results generated indicate that a majority of employees had worked at another hotel and had left their job due to poor wages . Other factors of dissatisfaction cited include lack of upward mobility, poor quality of supervision, job insecurity and working weekends. Respondents indicated that they would be satisfied with their job if they worked with colleagues they liked, had enough supplies and if management would have regard for their concerns. Although turnover cannot be eliminated, it is important to develop strategies to control it. en_US
dc.language.iso en_US en_US
dc.subject Employee turnover en_US
dc.subject Hotel staff en_US
dc.subject Housekeeping employees en_US
dc.subject.lcc TX911.3.L3 T44 1991
dc.subject.lcsh Hotel housekeeping
dc.subject.lcsh Labor turnover--New York (State)--Rochester
dc.title Employee turnover: Housekeeping department of Rochester hotels en_US
dc.type Thesis en_US
dc.description.college College of Applied Science and Technology en_US
dc.description.department Hospitality and Service Management Program en_US
dc.contributor.advisorChair Stockham, Edward

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