Attitudes toward giving quality service: a comparison between Las Vegas & Windsor casino employees

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Title: Attitudes toward giving quality service: a comparison between Las Vegas & Windsor casino employees
Author: Altman, Michael A.
Abstract: It is the hypothesis of this study that Ontario's first casino in Windsor will not measure up and be as successful as the Las Vegas casinos. One possible reason is the Windsor management may hire personnel who do not have strong, positive attitudes toward giving service. Certainly, as Las Vegas personnel are the very model service providers and while much of their service delivery quality may be related to the culture and norms of the organization, its training and recognition programs, it is also possible the individuals they hire may have different basic attitudes toward service. This study will compare and contrast attitudes toward service of personnel in Las Vegas with hirees in Windsor.
Record URI: http://hdl.handle.net/1850/11109
Date: 1994

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