Attitudes toward giving quality service: a comparison between Las Vegas & Windsor casino employees

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dc.contributor.advisor Marecki, Richard en_US
dc.contributor.advisor Kelly, Edward en_US
dc.contributor.advisor Dimock, Hedley en_US Altman, Michael A. 2010-01-19T15:31:25Z 2010-01-19T15:31:25Z 1994
dc.description.abstract It is the hypothesis of this study that Ontario's first casino in Windsor will not measure up and be as successful as the Las Vegas casinos. One possible reason is the Windsor management may hire personnel who do not have strong, positive attitudes toward giving service. Certainly, as Las Vegas personnel are the very model service providers and while much of their service delivery quality may be related to the culture and norms of the organization, its training and recognition programs, it is also possible the individuals they hire may have different basic attitudes toward service. This study will compare and contrast attitudes toward service of personnel in Las Vegas with hirees in Windsor. en_US
dc.language.iso en_US en_US
dc.relation RIT Scholars content from RIT Digital Media Library has moved from to RIT Scholar Works, please update your feeds & links!
dc.subject Casino en_US
dc.subject Customer service en_US
dc.subject Employee attitudes en_US
dc.subject Windsor, Ontario en_US
dc.subject Las Vegas en_US
dc.subject.lcc HF5415.5 .A485 1994
dc.subject.lcsh Customer services
dc.subject.lcsh Casinos--Customer services
dc.subject.lcsh Casinos--Employees--Attitudes
dc.subject.lcsh Employee attitude surveys
dc.title Attitudes toward giving quality service: a comparison between Las Vegas & Windsor casino employees en_US
dc.type Thesis en_US School of Liberal Arts en_US
dc.description.department Department of Communication en_US

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