Guest satisfaction in a college food service setting

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Title: Guest satisfaction in a college food service setting
Author: Morganstein, Susanne
Abstract: Satisfying the needs of college students in the dining halls have become more complex since is expected more by today's society. In order to meet these demands, the food service director needs to be aware of what the students' expectations are, while trying to keep within a budget and nutrition guidelines. Food service in colleges and universities play an important role as a part of the overall experience a student receive while attending school. This study explores the overall satisfaction of the students in one particular situation to evaluate whether or not the students feel that they are having their desires fulfilled. The students filled out a questionnaire designed specifically for their dining halls on the various aspects of the school's food service. The analysis showed areas where satisfaction was being met and also where improvement could be made.
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Date: 1994

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