Process evaluation

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Title: Process evaluation
Author: Guerrero, Claudia V.
Abstract: This thesis analyzed the existing process for preparing quotes for standard hardware and software at TECH Corporation in order to evaluate its cost effectiveness and customer satisfaction. In addition, a new process for the preparation of standard quotes is proposed with short- and long-term business outcomes.
Record URI: http://hdl.handle.net/1850/11798
Date: 2004

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