The Impact of videoconferencing on the corporate travel industry

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Title: The Impact of videoconferencing on the corporate travel industry
Author: Grieco, Mary Elizabeth
Abstract: The wave of the future for businesses is technology. New technology is evolving everyday and in particular, the videoconferencing industry is steadily growing. The corporate travel industry may be influenced by videoconferencing. The focus of this study was to identify the impacts of videoconferencing on management decisions for employee travel. A review of literature, focusing on information technology and videoconferencing was completed. Information was gathered by studying industry journals and current publications. A questionnaire was used to collect further research. The survey was sent to decision makers for employee travel. The questionnaire was designed to capture both present and future perspectives. The questions were developed to gather information regarding strategic planning, economic development, employee growth and customer satisfaction within a corporate travel department. These areas were used to determine the impact of videoconferencing on the corporate travel industry. Overall, the results determined that videoconferencing has no significant impact on management decisions for employee travel. However, the study determined two facts that should be considered by corporate travel departments and agencies when developing their companies corporate travel strategic plan. Recommendations for further studies were suggested. Additional research would help the corporate travel industry plan for the future.
Record URI: http://hdl.handle.net/1850/11951
Date: 1995

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