Service measurement of RIT co-op program

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Title: Service measurement of RIT co-op program
Author: Maneeratanasarn, Veeramol
Abstract: This is a continuation of project in service measurement in RIT cooperative education program developed by Amynah Virani in 1993. This study is testing a SPSS (the Statistical Package for the Social Sciences) program that analyze statistical data for the evaluation process in School of Food, Hotel, and Travel management. The t-test is done in 3 years from 1993 through 1995 in gender and major of students and gender of employers. The questionnaire is already in use. The data is obtained from employers and student forms and it has to be paired to use in the research. There were 37 pair of participants in 1994 and 90 pair of participants in 1995 compare with 93 pairs of participants in 1993 which is already collected. Most of the significant differences are in food major. There are eight significant differences in food vs. hotel, six in food vs. nutrition and three in food vs. travel. The other results are six differences in hotel vs. travel and six differences in travel vs. nutrition. Twenty of significant differences have p-value less than or equal to 0.1, nineteen of them have p-value less than or equal to 0.05, three of them have p-value less than or equal to 0.01 and none of them has p-value less than or equal to 0.001. The lesser p-value the more the differences. The most significant changes category are 'pay' by gender and by major. Average men were paid more than women and diversity in major but still less satisfaction than other categories in student rating. Sex of evaluator has most effect on what they evaluated in 1995. Generally, male employers gave the higher rating to student more than female employers in 1995. Housing and coop coordinator are another differences occurring by major. Hotel and travel majors have the less satisfaction value to their housing and coop coordinator.
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Date: 1996

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