Analysis customer satisfaction of food service in Commons at RIT

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Title: Analysis customer satisfaction of food service in Commons at RIT
Author: Wu, Yi-Heng
Abstract: School foodservice is the largest food-service business in the world.. Students and faculty choose to have meals in the school, because they might lack the time and it is convenient. However, The students in the college and university represent a hard-to please sort of consumers. This study selected the specific cafeteria, Commons at Rochester Institute of Technology. The students and faculty filled out the survey which focused on the food and asked students how they felt about the food, what they liked and did not like and what foods they felt were served not enough or too often. Additional question on the survey asked the students and faculty about their feelings on the service and atmosphere of this dinning hall. Last, this study also evaluated the survey and explored the overall satisfaction of the students and faculty in the cafeteria, the analysis showed areas where satisfaction was being net and also where improvement could be made.
Record URI: http://hdl.handle.net/1850/13907
Date: 1999

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