Analysis customer satisfaction of food service in Commons at RIT

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dc.contributor.advisor Wallington, Clinton en_US
dc.contributor.author Wu, Yi-Heng
dc.date.accessioned 2011-08-04T20:10:52Z
dc.date.available 2011-08-04T20:10:52Z
dc.date.issued 1999
dc.identifier.uri http://hdl.handle.net/1850/13907
dc.description.abstract School foodservice is the largest food-service business in the world.. Students and faculty choose to have meals in the school, because they might lack the time and it is convenient. However, The students in the college and university represent a hard-to please sort of consumers. This study selected the specific cafeteria, Commons at Rochester Institute of Technology. The students and faculty filled out the survey which focused on the food and asked students how they felt about the food, what they liked and did not like and what foods they felt were served not enough or too often. Additional question on the survey asked the students and faculty about their feelings on the service and atmosphere of this dinning hall. Last, this study also evaluated the survey and explored the overall satisfaction of the students and faculty in the cafeteria, the analysis showed areas where satisfaction was being net and also where improvement could be made. en_US
dc.language.iso en_US en_US
dc.subject Customer satisfaction en_US
dc.subject Food service en_US
dc.subject.lcc TX945.2 .W8 1999
dc.subject.lcsh Universities and colleges--Food service--United States
dc.subject.lcsh Food service--Research
dc.title Analysis customer satisfaction of food service in Commons at RIT en_US
dc.type Thesis en_US
dc.description.college College of Applied Science and Technology en_US
dc.description.department School of International Hospitality and Service Innovation en_US
dc.contributor.advisorChair Marecki, Richard

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