Travel reservation process evaluation

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Title: Travel reservation process evaluation
Author: Bowles, Amy
Abstract: The purpose of this study is to analyze one specific process within the travel department to accurately determine its usefulness. This study will examine the current reservation process in place and establish if there are "fail points" or faults within the process. Further research will illustrate the increased cost associated with each "fail point" by analyzing specific scenarios. Additionally, this analysis will determine if the standard reservation process, which each agent is initially taught, is followed and to what extent. The cost associated with not adhering to the standard process will also by illustrated in specific scenarios.
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Date: 2001

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