Operational managers handbook to information technology outsourcing

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Title: Operational managers handbook to information technology outsourcing
Author: Johnson, Chester
Abstract: The academic, consulting, and business community is inundated with books, articles, web sites, and consulting services devoted to IT Outsourcing. As the technology advances and the business community gains practical experience in the area, outsourcing options require constant updating. This handbook provides the sequence of business process steps along with numerous guidelines, checklists, and detailed descriptions for developing a successful outsourcing contract. What is unique about the handbook is that it synthesizes the organizational, cultural, and political aspects of the enterprise that form the underpinnings for the development of a successful outsourcing function within the enterprise. The handbook then delves into the formation of a successful contracting team describing the skill set of the team members and their organization from the planning through the implementation stages of the outsourcing process. Last, the handbook provides the content detail and rationale of the three stages of contract formulation - Request For Information (RFI); Request For Proposal; and the Contract itself.
Record URI: http://hdl.handle.net/1850/14961
Date: 2001

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