Workplace violence prevention and systems management

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Title: Workplace violence prevention and systems management
Author: Ahn, Megan
Abstract: Violence in the workplace has become a major concern to labor, business, and government. In the past ten years, between 600 and 1000 work related deaths have been attributed to homicide. The repercussions of non-fatal aggression and violence in the workplace are not yet clear. What is clear is that all organizations are at some degree of risk and that regulatory and legal requirements dictate that preventive action be taken to protect employees, other stakeholders and the public from workplace violence. This thesis posits that by using a systems management approach along with the techniques of quality management, instances of workplace violence, within an organization, can be prevented, reduced or mitigated.
Record URI: http://hdl.handle.net/1850/15192
Date: 2003

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