IT-supported productivity: paradoxes and resolution in R & D

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Title: IT-supported productivity: paradoxes and resolution in R & D
Author: Joseph, Daniel; Ettlie, John
Abstract: Nicholas G. Carr, as editor-at-large for the Harvard Business Review, authored the provocative editorial piece "IT Doesn't Matter" (Carr, 2003). He compared the development of information technology with the development of railroad and electrical technologies in that article and concluded that IT had reached its commodity stage. His advice to his readers was to spend less on IT; to follow and not lead; and to focus on vulnerabilities instead of opportunities. As one might expect, a flurry of letters to the editor protesting this point of view followed from some very prominent academics in the IT and MIS fields. Responses to the article pointed out that IT would be a commodity if one chose to view it as such and that management makes the difference between productive and non-productive use of IT (Various, 2003). Succinctly put, when IT productivity is an issue, management matters!
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Date: 2004

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