A Comparative analysis of quality management in US and international universities

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Title: A Comparative analysis of quality management in US and international universities
Author: Grant, Delvin; Mergen, A. Erhan; Widrick, Stanley
Abstract: The paper compares the implementations of quality management programmes of higher education in US and international academic institutions. The comparison is based on the use of formal quality models such as ISO 9000 and Malcolm Baldrige Criteria, Quality-of-Design, Quality-of-Conformance, and Quality-of-Performance. An interesting outcome was the absence of Quality-of-Performance among US universities.
Record URI: http://hdl.handle.net/1850/8025
Date: 2004-06

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